Order, Shipping, Return Policies
Payments
- We accept payments via PayPal and credit card.
- Credit cards accepted: Visa, Mastercard, Discover, and American Express.
- Order processing is secure. Read our Privacy and Security policies for more details.
- Sales tax is added to Washington State addresses. Tax rate is based on destination.
Shipping
- We ship orders within 1-2 business days from the time payment is made.
- If you require insurance, contact us before you place your order.
- Report damaged or missing packages within 14 days of scheduled delivery date.
- Make sure your address is correct. If your package is returned because of insufficient/incorrect address you will be responsible for reshipping fees.
- Total shipping costs for orders include both shipping and handling charges.
- If you have a tracking number, you can check tracking status at the USPS tracking page.
- If you are concerned the package is missing please contact us so we can help.
- Securing the package at the destination is your responsibility. We will not ship another copy if the package is lost/stolen/missing after delivery.
- Domestic Orders:
- An email with your delivery confirmation or tracking number is sent when each order is shipped.
- United States and its associated territory orders are shipped via the United States Postal Service:
- First-Class Mail:
- Estimated delivery is 1 - 3 days.
- Tracked.
- Uninsured.
- Priority Mail:
- Estimated delivery is 1 - 3 days.
- Tracked.
- Uninsured.
- Priority Mail Express:
- Estimated delivery is 1 - 3 days.
- Tracked.
- Insured up to $100.
- International Orders:
- We will send you an email with your customs and (if applicable) tracking number when each order is shipped
- We do not devalue package contents.
- International orders may be subject to import fees which are outside our control in addition to shipping costs.
- Customs in your country may hold your package without notifying you, expecting you to contact them to pick it up. Be sure to contact your local Post Office when delivery is expected if necessary. You will need your customs number to claim your package. If your package is returned you will have to cover the cost of re-shipping.
- We will ship to nearly any international country. If your country does not show up in our cart/checkout, let us know using our contact form so we can fix it for you.
- International orders are shipped Airmail via the United States Postal Service:
- First-Class Mail International:
- Delivery varies by destination, and may take up to 30 days to some regions.
- Tracking varies. The USPS provides tracking for First-Class International shipments to the following countries: Australia, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain and Northern Ireland, Ireland, Hungary, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, and Switzerland. All other countries do not currently have tracking.
- Uninsured.
- Priority Mail International:
- Estimated delivery is 6 - 10 days. Some regions may take longer.
- Tracked. Tracking details may vary from country to country.
- Insured via indemnity.
- Priority Mail Express International:
- Estimated delivery is 1 - 5 days. Some regions may take longer.
- Tracked.
- Insured up to $100.
Returns and Replacements
- Returns and replacements require a Return Merchandise Authorization (RMA) number within 14 days of receipt. We’ll refund or replace your purchase after we receive the returned product.
- RMA numbers are valid for thirty (30) days from date of issue.
- We will not accept nor be responsible for any returned product without an assigned RMA number.
- Refunds will be for the amount you paid for the item minus shipping and handling charges.
- You are responsible for shipping charges and insuring any product shipped or returned to us. The RMA number must be clearly printed on the RMA slip and on the exterior of the shipping container.
- If you don’t like an item you may return it provided it is in new condition. You need to request an RMA number within 14 days of receipt.
- If an item is damaged or missing, you need to contact us within 14 days of receipt so we can fix the problem. Depending on the situation, we will issue an RMA with further instructions or just send you a replacement.
- We don’t provide refunds or replacement parts for partially assembled projects. Sorry.
- If a package is returned to us as undeliverable, we will refund your payment minus shipping and handling charges.
